Collaboration Between Reliance Jio and Plume to Provide Smart Home Services

By Tapan Barman 3 Min Read

Reliance Jio, a prominent telecommunications provider in India, has partnered with Plume, a renowned US-based Software as a Service (SaaS) company specializing in network services and enhancing consumer experiences. This partnership is set to revolutionize the delivery of cutting-edge smart home and small business services to Reliance Jio subscribers throughout India.

Incorporating Plume’s highly scalable cloud platform, this collaboration aims to bring state-of-the-art services to around 200 million households in India, marking a significant milestone for both companies.

With this exciting partnership, Reliance Jio will introduce HomePass and WorkPass consumer services, harnessing the power of Plume’s AI-driven, cloud-based platform, available on both JioFiber and JioAirFiber.

Plume HomePass
Plume HomePass

The services provided will encompass a wide range of features, including adaptive Wi-Fi coverage for entire homes, optimization of connected devices and application performance, robust cybersecurity measures for connected devices, advanced parental control options, Wi-Fi motion sensing technology, and much more. This strategic partnership between Reliance Jio and Plume promises to usher in a new era of enhanced connectivity and smart home experiences for consumers across India.

Below is the statement that Reliance Jio said regarding the new partnership

As we continue to expand our portfolio of connected home services, it is critical for Jio to provide our customers the most advanced and secure in-home digital services, delivering the best end-to-end customer experience. With scalable and leading-edge platforms from partners like Plume, Jio will to continue to strengthen and enhance our connected home service offers and experience.

Reliance Jio 

Below is the statement from Adrian Fitzgerald, Chief Revenue Officer, Plume

The partnership with Jio marks a significant global expansion of Plume’s services with a major telecoms force in Asia. Our ability to offer a tailored and highly scalable cloud-based solution to meet the needs of the Indian market will enable Jio to rapidly expand its services offering,” “We are thrilled to help Jio deliver unique and highly personalized in-home digital experiences to its customers across India and support the company in the next chapter of its growth journey.

Adrian Fitzgerald, Chief Revenue Officer, Plume

Furthermore, the incorporation of Plume’s Haystack Support and Operations Suite will equip Reliance Jio’s customer support and operations teams with the necessary tools to efficiently detect and address performance-related issues, identify network faults, and closely monitor the overall customer experience. This integration represents a significant enhancement in Reliance Jio’s ability to provide top-notch support and ensure a seamless experience for its subscribers.

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